Support

Check that notifications are allowed for Pingdrop in your phone's settings, and that Push is on in Pingdrop › Profile › Notify me by. You can send yourself a test notification from the same screen. Alerts also respect your minimum discount setting (Profile › Alerts).

Pingdrop reads public PSN data for the Online ID you link. On playstation.com or your console, go to Settings › Privacy and set Trophies and Games to "Anyone". Changes can take a little while to appear.

On the sign-in screen tap "Forgot password?", enter your email and we'll send a 6-digit code. If the email doesn't arrive, check your spam folder. Accounts created with Apple or Google don't have a password; sign in with the same button you used before.

Store prices change often and we may be a few hours behind. The PlayStation Store price at checkout is always the real one. If a price stays wrong, email us the game name and your region.

Profile › Store › Region. Your wishlist and prices switch to that store.

To report a player, use Report in the app or email support@pingdrop.app. We act on reports within 24 hours. You can also block anyone from their profile or a chat.

See Delete your account.